We want you to be happy with what shows up at your door. Because Side II products are made to order, our return process works a little differently from a traditional retail store.
Damaged, Defective or Incorrect Items
If your order arrives damaged, has a printing or manufacturing problem, or you receive the wrong item, please contact us as soon as possible. Include your order number and a few clear photos showing the issue so we can review it and make things right.
Size and Color Selection
Because each item is made specifically for your order, we generally cannot accept returns or exchanges simply because a different size, color or product was preferred after ordering. Please review the product description and sizing information carefully before placing your order.
Changed Your Mind?
Made-to-order products generally cannot be returned for buyer's remorse or a change of preference. If you realize you've made a mistake immediately after ordering, contact us as quickly as possible. We'll do our best to help if production has not already begun, but changes or cancellations cannot be guaranteed.
Something Else Went Wrong?
Contact us. We'd rather hear about a problem and have the opportunity to look into it than leave you disappointed.
Every situation is a little different, and we'll review genuine product or fulfillment problems individually.