Refund policy
RETURNS & REFUNDS
Most Side II Supply Co. products are made to order specifically for you. Because we don't maintain traditional retail inventory, our return and exchange policy works a little differently from a conventional store.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us as soon as possible at admin@sideiisupply.com with your order number and photos showing the issue.
We'll review the problem and, when appropriate, arrange a replacement or refund. Please do not return an item unless we have provided instructions to do so.
SIZE, COLOR & CHANGE-OF-MIND RETURNS
Because our products are made to order, we generally cannot accept returns or exchanges for an incorrect size selection, color preference, or change of mind.
Please review the product description and sizing information carefully before placing your order. If you have a question about sizing or a product before ordering, we're happy to help.
ORDER CHANGES & CANCELLATIONS
If you need to change or cancel an order, contact us at admin@sideiisupply.com as soon as possible. Because orders may enter production shortly after they're placed, changes or cancellations cannot be guaranteed once production has begun.
REFUNDS
When a refund is approved, it will be issued to your original payment method. Processing time after we issue a refund depends on your bank or payment provider.
EUROPEAN UNION ORDERS
Where applicable law provides consumers with cancellation, return, refund, or other rights that cannot legally be waived, those rights continue to apply regardless of the policies described above.
QUESTIONS OR ORDER ISSUES
If something isn't right with your order, please contact us. We want genuine product and fulfillment problems handled fairly.
Side II Supply Co.
admin@sideiisupply.com